https://zsmwiki.etsi.org/index.php?action=history&feed=atom&title=PoC_20_Agent-based_Customer_Experience_Assurance 2026-06-05T23:07:27Z Revision history for this page on the wiki MediaWiki 1.39.3 https://zsmwiki.etsi.org/index.php?title=PoC_20_Agent-based_Customer_Experience_Assurance&diff=336&oldid=prev 2026-04-27T06:54:16Z

<p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en-GB"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 07:54, 27 April 2026</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l23">Line 23:</td> <td colspan="2" class="diff-lineno">Line 23:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== PoC Topics ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== PoC Topics ==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>This PoC is WORKING on:  </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>This PoC is WORKING on:  </div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* Topic <del style="font-weight: bold; text-decoration: none;">x </del>- [[Topic <del style="font-weight: bold; text-decoration: none;">x – xx</del>|<del style="font-weight: bold; text-decoration: none;">xx</del>]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* Topic <ins style="font-weight: bold; text-decoration: none;">5 </ins>- [[Topic <ins style="font-weight: bold; text-decoration: none;">5 - Agent-based Autonomy</ins>|<ins style="font-weight: bold; text-decoration: none;">Agent-based Autonomy</ins>]]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== PoC Demo ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== PoC Demo ==</div></td></tr> </table>

Burckarda https://zsmwiki.etsi.org/index.php?title=PoC_20_Agent-based_Customer_Experience_Assurance&diff=335&oldid=prev 2026-04-20T15:45:25Z

<p>Created page with &quot;== PoC Team == * China Telecom * Huawei * AsiaInfo Inc. * China Academy of Information and Communications Technology (CAICT) == Main Contact == * Pang Yue (pangy18&#039;&#039;_at_&#039;&#039;chinatelecom.cn) == Contributors == * Xie Yuan (zhangzk10&#039;&#039;_at_&#039;&#039;asiainfo.com) * Zhang Zhongke (zhangzk10&#039;&#039;_at_&#039;&#039;asiainfo.com) * Liu Zhiruo (liuzhiruo&#039;&#039;_at_&#039;&#039;caict.ac.cn) == Abstract == This PoC demonstrates the use case of an agent-based customer experience assurance for intelligent IT service operat...&quot;</p> <p><b>New page</b></p><div>== PoC Team ==<br /> * China Telecom<br /> * Huawei<br /> * AsiaInfo Inc.<br /> * China Academy of Information and Communications Technology (CAICT)<br /> <br /> == Main Contact ==<br /> * Pang Yue (pangy18&#039;&#039;_at_&#039;&#039;chinatelecom.cn)<br /> == Contributors ==<br /> * Xie Yuan (zhangzk10&#039;&#039;_at_&#039;&#039;asiainfo.com)<br /> * Zhang Zhongke (zhangzk10&#039;&#039;_at_&#039;&#039;asiainfo.com)<br /> * Liu Zhiruo (liuzhiruo&#039;&#039;_at_&#039;&#039;caict.ac.cn)<br /> <br /> == Abstract ==<br /> This PoC demonstrates the use case of an agent-based customer experience assurance for intelligent IT service operations. The scope of this PoC is to validate how agent-based mechanisms can improve customer experience assurance through knowledge-driven, data-driven, and closed-loop service operations. It focuses on addressing key pain points such as inefficient issue propagation, insufficient pre-processing, fragmented operational tools, weak proactive handling, and heavy reliance on manual operations. The PoC will verify how the customer experience assurance agent performs issue perception, knowledge-driven analysis, work order and tool coordination, and feedback by interacting with the knowledge base/knowledge graph, IT service management, customer relationship management, and network monitoring system. The implementation of the solution in this PoC aims to demonstrate intelligent, integrated, proactive, and cost-efficient customer experience assurance.<br /> <br /> The implementation of the solution in this PoC uses the relevant ZSM specifications as a reference. The design architecture of the use case follows the ZSM framework (ZSM 002).<br /> <br /> == PoC Proposal ==<br /> Full PoC proposal on ETSI portal as<br /> [https://docbox.etsi.org/ISG/ZSM/05-CONTRIBUTIONS/2026/ZSM(26)000057r1_Agent-based_Customer_Experience_Assurance.docx ZSM(26)000057r1] - [[media:ZSM POC 20.pdf|Download pdf]]<br /> <br /> == PoC Topics ==<br /> This PoC is WORKING on: <br /> * Topic x - [[Topic x – xx|xx]]<br /> <br /> == PoC Demo ==<br /> * Demo, Jun 2026, Demonstrates the use case of agent-based autonomous network fault diagnosis and root cause analysis.<br /> <br /> == PoC Report(s) ==<br /> * PoC #20 Final report expected in Aug 2026</div>

Burckarda